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Credit & Payment Policy

There are a number of separate charges associated with your surgical procedure.  You MAY receive charges from several companies.

  1. Your surgeon's office - his/her fee for performing your surgery.
  2. Your pathologist - services for tissue specimens removed during surgery requiring further examination.

The Antelope Valley Surgery Center's policy is to turn over to an attorney or collection agency all accounts which are delinquent.  You will be responsible for any collection fees that are incurred.
We utilize Transworld Systems Inc. as our collection agency.  The number in which they can be reached is 877-296-2174.                 

BILLING/COLLECTIONS

Antelope Valley Surgery Center will bill your insurance carrier as a courtesy. All balances on accounts will be expected to be paid in full or within 90 days.

MEDICARE
We accept assignment of benefits.

PRIVATE INSURANCE  
Your copay amount is due on or before your date of service.  We will submit your bill directly to your private insurance company.  A bill will be sent to your secondary insurance upon receipt of payment or denial from your primary insurance.  If you have no secondary insurance, a bill will be sent to you for any balance after receipt of payment or denial from your insurance company.  We must make a copy of each insurance card at the time of registration.

SELF PAY
Amount due on day of surgery is at a discounted rate of 75% from billed charges.

SELF PAY - COSMETIC SURGERY - ELECTIVE SURGERY  
Payment in full must be collected day of surgery. 


NOTICE TO PATIENTS

If you have any complaints which arise out of these rights, the Antelope Valley Surgery Center maintains a grievance mechanism to resolve them.  If you have a complaint you may request a written response. The individual to whom you should address a grievance is: 

Lorie Hibler, Administrator
Antelope Valley Surgery Center
44301 North Lorimer Ave.
Lancaster, CA 93534
661-940-1112

If you wish to direct a complaint to the California Department of Health, the address is:

 
Office of Facility Complaints   
California Department of Health
P.O. Box 997377 MS 3000
Sacramento, CA 95899
800-236-9747